Privacy Policy

Privacy Policy for Matin Collective
Effective Date: December 15, 2024

At Matin Collective, accessible from https://matincollective.com, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or interact with our services.

If you have any questions or concerns about this policy, you can contact us at [email protected] or by mail at 1014-1124 Bleury Street, Montreal, H2Z0C5, Quebec, Canada.

1. Data Controller

Matin Collective is the data controller responsible for processing your personal data under this Privacy Policy.

2. Data We Collect

We collect the following categories of personal data:

a. Information You Provide Directly

  • Account Information: Name, email address, phone number, billing/shipping address, and password when you create an account.
  • Order Information: Payment details (processed through secure third-party payment providers), order history, and preferences.
  • Communication Information: Messages, inquiries, or feedback submitted via our website or email.

b. Information Collected Automatically

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on the site, and navigation paths.
  • Cookies and Tracking Technologies: See our Cookie Policy below for more details.

c. Information from Third Parties

  • Payment processors (e.g., credit card or PayPal transactions).
  • Marketing platforms (e.g., social media interactions, analytics).

3. How We Use Your Data

We use your personal data for the following purposes:

  1. Providing Our Services
    • Process and fulfill your orders.
    • Manage your account and provide customer support.
  2. Improving Our Website
    • Analyze usage trends and optimize website performance.
    • Personalize your shopping experience.
  3. Marketing and Communication
    • Send promotional emails (with your consent).
    • Notify you of updates, new products, or services.
  4. Legal Obligations

4. Legal Bases for Processing

Under GDPR, we process your personal data based on the following legal bases:

  1. Contractual Necessity: To fulfill a contract with you (e.g., processing your orders).
  2. Legitimate Interests: To improve our services, prevent fraud, and ensure security.
  3. Consent: For sending promotional materials (you may withdraw your consent at any time).
  4. Legal Obligations: To comply with tax, accounting, and legal requirements.

5. Sharing Your Data

We do not sell your personal data. However, we may share it with:

  • Service Providers: Payment processors, shipping companies, IT service providers, and email marketing platforms.
  • Legal Authorities: When required to comply with legal obligations.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We ensure all third parties handle your data securely and in compliance with GDPR.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

  • Order Information: Retained for 7 years (for tax and legal purposes).
  • Account Information: Retained until you delete your account.
  • Marketing Data: Retained until you withdraw your consent.

7. Security Measures

We implement appropriate technical and organizational measures to safeguard your personal data, including:

  • Secure data encryption (HTTPS).
  • Firewalls and intrusion detection systems.
  • Access controls and employee training on data protection.

Despite these measures, no online transmission is completely secure. Please notify us immediately if you suspect any unauthorized access.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  1. Access: Request a copy of your personal data.
  2. Rectification: Correct inaccurate or incomplete data.
  3. Erasure: Request deletion of your data (“right to be forgotten”).
  4. Restriction: Limit the processing of your data.
  5. Portability: Receive your data in a structured, machine-readable format.
  6. Objection: Object to data processing for marketing or legitimate interests.
  7. Withdraw Consent: Revoke consent for processing at any time.
  8. Lodge a Complaint: File a complaint with your local data protection authority.

To exercise these rights, email us at [email protected].

9. Cookies and Tracking Technologies

What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us enhance your browsing experience by remembering your preferences, tracking site performance, and providing tailored content.

10. Cookie Policy

Types of Cookies We Use

We use the following categories of cookies on https://matincollective.com:

  1. Essential Cookies
    • These cookies are necessary for the website to function properly. Without them, you may not be able to use certain features like secure checkout.
  2. Performance Cookies
    • These cookies help us analyze website performance, track visitor behavior, and improve your user experience. For example, we use Google Analytics for anonymous traffic tracking.
  3. Functional Cookies
    • These cookies remember your preferences, such as language settings or saved shopping cart items, to enhance convenience.
  4. Marketing Cookies
    • These cookies are used to deliver tailored ads and promotional content based on your browsing habits.

Managing Cookies

You can control and manage cookies in the following ways:

  • Adjust your browser settings to block or delete cookies.
  • Use our website’s cookie banner to accept or reject non-essential cookies.
  • For more information, visit www.allaboutcookies.org.

Third-Party Cookies
We use third-party cookies from services like Google Analytics and social media platforms. These cookies are governed by their respective privacy policies.

Consent for Cookies

When you first visit our website, we display a cookie banner that allows you to accept or manage your cookie preferences. By continuing to use the website, you agree to our use of cookies as described in this policy.

11. International Data Transfers

As we are based in Canada, your data may be transferred outside the European Economic Area (EEA). We ensure such transfers comply with GDPR by using standard contractual clauses or similar safeguards.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated to you via email or website notifications.

13. Contact Information

For any questions or concerns about this Privacy Policy, please contact us at:

Matin Collective
Email: [email protected]
Address: 1014-1124 Bleury Street, Montreal, H2Z0C5, Quebec, Canada